Our Commitment To You
We are dedicated to providing you the highest quality medical care at a reasonable cost. By utilizing the most advanced medical technologies available, our providers will share their knowledge and expertise with you to customize your own personal treatment plan. We are committed to help people of all ages and all levels of need to return to the healthy lifestyle they desire.
We believe in the team approach to healthcare. During the course of your treatment, you will be introduced to many professionals working for you. Your physician will utilize physician assistants, nurse practitioners, nurses, medical assistants and radiologic technologists in providing you the best care possible.
Office visits are scheduled by appointment only. If an appointment cannot be kept, please notify us as soon as possible. Our providers make every effort to see you at the appointed time, but due to the complexities of a medical practice, it is not always possible to see you at the exact time. Please be assured we will do everything possible to keep your waiting time to a minimum. Click here to learn more about what to expect at your first appointment.
Our Topeka office location is open Monday through Friday 8am to 5pm.
Contacting Our Nursing Staff
We understand that you may have questions regarding your treatment. We prefer that you utilize our Patient Portal to communicate with our staff. We will be able to reply to you via the secure messaging system or we may call you to discuss the issue further. Many telephone calls are handled by our office each day. We answer calls as they are received and return calls as time permits and as the situation demands. We utilize a voice mail system and may ask you to leave a message to return your call if we are unable to answer at the time of your call.
If you experience an emergency, call 911 immediately. Emergency transportation will be dispatched to your location. If emergency personnel determine that you need to be evaluated by one of our providers, they will contact us and arrangements will be made for your evaluation.
Our providers are members of the medical staff at the University of Kansas Health System – St. Francis Campus. We provide emergency orthopedic call coverage for the hospital. In addition, several of our providers have clinical privileges at surrounding community hospitals. If your physician determines that you are in need of hospital care, you will be referred to the most appropriate facility.
The best time to refill a prescription is to notify our nurses in person at the time of your appointment. If you would like to request a refill prior to your next appointment, please utilize our Patient Portal to submit your request. That is the most accurate and efficient manner to communicate with us and your pharmacy. If you call our office to request a refill, you may be required to leave a message. Requests received after 4pm will be processed the following business day. Prescription refills will not be processed after 4pm or on weekends.
If your insurance plan requires services to be prior-authorized, it is your responsibility to see that this process is initiated. Our Patient Services staff will assist you in obtaining the appropriate authorization for treatment that may be required of your insurance plan. Typically, this is required for services that include, but are not limited to, surgery, diagnostic tests (MRI, CT, etc.) and durable medical equipment. Our staff will assist you, however it is your sole responsibility to know your plan coverage, know which providers participate in your insurance network, and understand and comply with your insurance plan’s financial obligations.
Medical Records Requests
To submit a request, please click here and follow the directions. If you require assistance, please contact our Health Information department at 295-4535.
Xray and MRI Records Requests
Please contact our radiology department at 295-4526 if you would like to request a copy of a diagnostic imaging study. There will be a processing fee due based upon the number of images you request. Your study will be provided to you on a disc and can be picked up at our main office location (6th & Wanamaker) or mailed to you.
FMLA and Disability Insurance Form Requests
Please drop off all forms that you would like us to complete at the front desk of our main office location. Our physicians require a $20 fee per form to have these completed. Be sure to specify to our staff if you would like to be contacted to pick up the form, or provide us with an address or fax number of where you would like it sent. Please allow approximately one week for completion and delivery.
Our Commitment To You